The FirstRand ethics line reporting facility is available 24 hours a day, in English, between 08:00 and 17:00. We offer all eleven official languages of the Republic of South Africa, as well as Swahili and Portuguese. Hindi is offered during India business hours. The various contact details are listed below.
| Country |
Contact details |
|
| Botswana |
71119711
|
Toll-free number - Mascom users only.
|
|
1144
|
Toll-free number - Orange network users only.
|
|
0800 600 644
|
Toll-free number - Botswana Telecoms users only.
|
| Ghana |
544315491
|
Local number - accessible from all networks at normal call rates within Ghana.
|
|
+27 31 571 5077
|
RSA underpinning number - international call rates apply.
|
| India |
000800 100 79 00 |
Toll-free number. |
| Kenya |
0800722626
|
Toll-free number -accessible and free from Safaricom; call rates apply to Essar and Airtel mobile networks.
|
| Lesotho |
80022055
|
Toll-free number - accessible and toll-free from the Econet fixed line; also accessible from the Econet mobile network - airtime may be charged.
|
|
+27 31 571 5077
|
RSA underpinning number - international call rates apply.
|
| Mauritius |
8020270001
|
Toll-free number - Accessible from Mauritius Telecoms and Orange networks only
|
| Mozambique |
800 112 233
|
Toll-free number - accessible and toll-free from Tmcel network only.
|
|
800 333 312
|
Toll-free number - Toll-free access from Vodacom.
|
| Namibia |
0800 00 33 12
|
Toll-free number - only accessible and toll-free from the Namibia Telecoms fixed line network.
|
|
91847
|
Toll-free number - only accessible and toll-free from the MTC mobile network .
|
| Nigeria |
8099937319
|
Toll-free number - the number is toll-free from a 9Mobile network. The number is accessible from other mobile networks but normal call rates apply from the respective mobile network to a 9Mobile network.
|
|
+234-708-060-1872
|
Local number - accessible from fixed and mobile networks in Nigeria, local Nigeria call rates apply- different rates depending on the users' package with their respective network. i.e. prepaid could be higher than contract rates - some networks offer cheaper rates depending on time of day.
|
| South Africa |
0800 00 33 12
|
Toll-free number - accessible from all fixed lines, including Neotel and mobile networks; normal call rates apply.
|
| Swaziland |
8007006
|
Toll-free number - registered with SPTC (Swaziland Post and Telecommunications Corporation) number is accessible from SPTC fixed lines only.
|
| Tanzania |
0800 780 026
|
Toll free number - Toll-free access from Airtel; accessible from Vodacom and Tigo networks at normal call rates within Tanzania.
|
| UK |
0808 238 7500
|
Toll-free number - Toll-free from a fixed line. Accessible from most mobile networks - normal call rates apply between the respective mobile network and the fixed line network.
|
| USA |
1-800 494-2052
|
Toll-free number - Toll-free from a fixed line. Accessible from most mobile networks – airtime may apply to certain mobile networks. Not accessible from AT&T networks
|
| Zambia |
260-971231250
|
Toll-free number - this number is accessible and toll-free from the Airtel network. The number is also accessible from all other mobile networks in Zambia - normal call rates apply from the respective originating network to the Airtel Zambia network.
|
| Call Back Facility - Kenya, Lesotho, Ghana, Mozambique, Swaziland, Zambia - 27 11 929 3332 |
Toll-free and accessible from most mobile networks in Africa. International dialling access may be required. The mobile CLI should not be blocked.
|
Email the reporting facility
There is a dedicated FirstRand ethics e-mail reporting facility managed by Deloitte which is also available to you to report any observed misconduct.
Contact the ethics office directly